Rinuvo | Policies

WARRANTY POLICY

We offer a 30-day parts and labor warranty from the original date of shipment. You may return your item(s) for any reason within 14 days of initial delivery. However, a 15% restocking fee will apply for any items returned for anything other than damaged or determined defective by our technical support staff.

The warranty by Rinuvo will provide Technical Support at no additional charge to you and guarantees that this item will not be DOA. If by chance you receive your item and there is a problem, we will work diligently to correct the problem. If it is necessary to be returned for repair/replacement, we will repair or replace the item and ship it back to you. Technical Support is limited to original hardware and equipment operating system software installed by Rinuvo. This warranty covers the computer's hardware against functional defects that are not covered by the original manufacturer. It does not cover any special needs you might have such as peripheral and/or software installation assistance. It also does not cover software issues, neglect, or unauthorized repair. UNAUTHORIZED REPAIR ATTEMPTS WILL VOID ANY AND ALL WARRANTY.

The warranty extends only to you, the original Purchaser, and is not transferable. This Warranty is valid only within the 48 contiguous United States. Data recovery is not included under this Warranty, and Rinuvo is not responsible for data that may be lost or damaged during transit or repair.

IMPORTANT: WE DO NOT WARRANTY OR GUARANTEE LAPTOP BATTERIES. Your refurbished machine will contain a used battery. By their nature batteries do not typically have long lives. We do not test laptop batteries, and have no way of knowing how long they will hold a charge. We guarantee the laptop will function utilizing the AC adapter included with your laptop purchase.

NOTE: New batteries can be purchased inexpensively from vendors on sites such as Amazon or eBay and will typically have around 2 hours of operating time on a full charge.

OBTAINING WARRANTY SERVICE

To obtain warranty technical service from Rinuvo, you must first call our Customer Service Department 1-855-252-4784, Monday-Friday 9AM-5PM Eastern Time. If your problem cannot be resolved by our technician, we might arrange to receive your item back from you for repair or replacement. We will then issue a "Return Merchandise Authorization" number which is required on any return. This number should also be visible on the returned package. All returned products must have an "RMA" number and should be shipped to:

Rinuvo
113 Bessemer Ln
Walton, KY 41094

Once we receive your item, we will assess the problem and repair any hardware issues and then return the item to you. If we determine that it is not a hardware issue, you will be contacted with a new price/charge for the repair of the item. If you decide against the repair, you will be charged for a shipping label to return the item.

Warranty and Technical Service DO NOT include:

Laptop batteries, repair and/or replacement of Computer Products or Components damaged by accident, abuse, modification or attempted repairs by anyone other than Rinuvo, unsuitable physical or operating environments, improper maintenance, intentional misuse of products, tampering or removal of Rinuvo serial numbers or certification stickers, failures caused by a product for which Rinuvo is not responsible, as well as acts of God including but not limited to floods, lightning, earthquakes, hurricanes, and tornadoes.

Warranty also excludes installation issues with products purchased elsewhere. Warranty does not cover any software issues or unauthorized repairs/upgrades. Swapping internal components in computer systems will void the warranty, unless specifically instructed by our technicians.

This Warranty and remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. Rinuvo specifically disclaims any and all implied warranties, including warranties of merchantability and fitness for a particular purpose. Rinuvo's responsibility for malfunctions and defects in hardware and accessories is limited to repair or replacement as set forth above. Rinuvo is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, any costs of recovering, reprogramming, or reproducing any program or data stored in or used with Rinuvo products, and any failure to maintain the confidentiality of data stored on the product. Rinuvo specifically does not represent that it will be able to repair any product under this warranty or make a product exchange without risk to or loss of programs or data.

RETURN AND EXCHANGE POLICY

You may return your items for any reason within 14 days of initial delivery.

Special/custom order cannot be returned. Special/custom orders canceled later than 24 hours after purchase are subject up to a 15% cancellation fee.

Exchanges are only available for 14 days from receipt, unless as otherwise determined by our technical staff.

Customer must report any visible damage within 14 days of receipt to be eligible for a refund or exchange based upon such visible damage. If delivered items with visible damage are not reported within this time frame, you cannot obtain a refund or exchange because of the visible damage.

All returned items must be approved by our service department before they are shipped back. You will be provided with a “Return Merchandise Authorization” (RMA) form to include with the package(s) via email.

Please use original packaging if possible. If the item is not packaged securely, and upon delivery is found to be damaged as a result, no refund will be issued.

Original shipping costs are not refundable.

RMAs are processed within 2 business days of delivery at our facility. Once your RMA has been processed, you can expect a refund or exchange shipment to be arranged within 3 business days. It could take an additional 3-5 days for funds to appear back in your account due to the varying processing time of different banks. If item is returned without a valid RMA number, we will be unable to process a return, exchange or refund.